Our aim is to keep patients safe whilst continuing to provide as full a service as possible during the Coronavirus outbreak.
For GP appointments we are operating a “total triage” system. Everyone is offered a phone consultation with the GP. If the GP thinks it is necessary and it is safe to do so, the patient will be offered a face to face appointment.
Nurse appointments are now only for essential things such as essential bloods, dressings, smears and baby immunisations.
The door of the surgery is now locked and patients are now asked to ring the bell for assistance. If patients have an appointment they may enter the surgery but will be asked to sanitise their hands before seeing a clinician and will require a face covering. If patients are collecting medication they are asked to wait outside behind the line on the path and the medication will be placed in the box by the door. Patients are asked to pay by card, if possible, as this can be done by contactless. The card machine will be placed in the box for patients to swipe with their card.
We ask patients to be patient as it may take time to answer the door as we are dealing with an increased volume of phone calls at present. Medication is still being dispensed as normal. National guidance is to continue to only order ONE month supply at a time in order not to increase pressure on supplies and to avoid the scenarios seen daily in supermarkets as people stockpile items.
This is the current situation and procedures may have to change as we receive further guidance. For further advice on coronavirus please use the following websites :-
https://111.nhs.uk/covid-10
https://www.nhs.uk/conditions/coronavirus-covid-19/
https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
PLEASE ALL STAY SAFE AND LOOK AFTER YOUR FAMILY AND NEIGHBOURS
